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General Info


6-17-2014 7-34-58 AMThis page will give you general information about Guests Services at Disney's Polynesian Resort (listed alphabetically):

  • Address: 1600 Seven Seas Drive, Lake Buena Vista, FL 32830. If you want to ship something to your room before you get there, ship it to the address C/O Polynesian Resort with your name and check in date.
  • Airline check-in: You can check your luggage and receive your airline boarding pass right at the resort. The desk is located next to the valet desk in front of the GCH. Check in is up to 12 hours before but no less than 3 hours before your departure. Open 6:00 AM - 2:00 PM
  • ATM: An ATM is located in the GCH.
  • Automobile Rental: National Car Rental is located down the street at the Quick Stop. Shuttles to and from the Polynesian are available 7:30 a.m. to 7:00 p.m.
  • Billing: If you feel there was something wrong with your bill or charges to your room once you get home you can contact Guest Research and Billing at 407-828-5630 or 407-560-1544.
  • Cashier: Cashiers are available at the front desk 24 hours a day.
  • Check-in Time: Normal check-in is after 3:00 p.m. For earlier travelers, every effort will be made to get you settled in as soon as possible.
  • Check-out Time: Check-out is before 11:00 a.m. Express check-out is available to guests with American Express, Master Card, VISA, The Disney Credit Card, Discover, Diners Club or JCB. If you check out but want to still go to the parks, the Polynesian will store your luggage in the GCH.
  • Disney Vacation Club: There is a Disney Vacation Club information desk on the first floor of the GCH.
  • email: If you have something you need to communicate with Disney about your visit (good or bad) you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Facsimile: A FAX machine is available for guests at the front desk. 407-824-3174
  • Florist: The Walt Disney Florist offers arrangments, dish gardens, fruit baskets, cheese trays, and wine or sparkling wine for delivery anywhere in the U.S. and Canada. 407-827-3505
  • General Manager: Victor Yordan
  • HouseKeeping: The housekeeping dept. will assist you during your stay. For special services including irons, ironing boards, bed boards, extra pillows and blankets, baby cribs, handicap aids, extra hangers, towels, refrigerators, coffeemakers, room to be cleaned at a specific time or any sundry item you may need, call housekeeping.
  • Ice: Ice machines are located on every floor of every longhouse.
  • Kosher & Special Diet Meals: Requests for Kosher, vegetarian or special dietary meals may be made to most full-service WDW resturants. Requests should be made 24 hours in advance.
  • Laundry / Dry Cleaning: Laundry lists are located in the closet. One day service is available if received by 8:30 a.m., and will be returned by 7:00 p.m. (See bottom of page for in room laundry pricing.)
  • Lost and Found: If you arrive home and you lost or left something in your room you can call 407-824-2192.
  • Microwaves: available for in your room at a daily cost if requested and supply is limited. If not available one can be used in Captain Cook's.
  • Pets: A kennel is prlovided next to the Transportation and Ticket Center.
  • Resort Phone number: The number to call about information on the Resort is 407-824-2000 but keep in mind this number does not actually go to the resort but to a call center.
  • Services for Guests with Disabilities: The Polynesian has special rooms in some Longhouses for guests with disabilities. There is a special department through the Disney Reservations Center that will work to accommodate any special needs.
  • Soft Drink and Snacks: Vending machines are on each floor of every Longhouse. Other snacks may be purchased at Moana Merchantile on the second floor of the Great Ceremonial House from 8:00 a.m. to 11:00 p.m. Captain Cook's is open 24 hours a day.
  • Taxi Service: Call 407-422-2222
  • Tipping: At Walt Disney World, it is customary to tip the following positions for exceptional service: bartender, bell service, coctail server, food and beverage server and valet parker. Concierge is not a tipping position.
  • Valuables: In-room safes are provided in each closet. In addition, containers for safekeeping are located at the front desk in the GCH.
  • Wheelchairs: Wheelchairs are available at the Guests Services desk and at the Magic Kingdom, EPCOT, Animal Kingdom, and MGM Studios. A limited quantity of motorized wheelchairs are available at EPCOT and the Magic Kingdom.

In-room Laundry pricing:

Dry cleaning:

Suits $11.50
3 Pc Suits $12.00
Coats $8.00
Pants $6.50
Jackets $7/50
Overcoats $12.50
Shirts $6.25
Sweaters $7.50
Ties $6.25
Blouses $6.25
Dresses $11.50
Gown/Jumpsuits $20.00+
Skirts $6.50

Laundry Service:
Shirts $5.50
Pants $6/50
Socks $2.00
Undershorts/Panties $2.00
T-shirts $4.50
Sweatsuit $7.50
Pajamas $6.00
Undershirt/Bras $2.00
Handkerchiefs $2.00
Blouses $5.50
Slips $4.50
Nightgowns $6.00
Tennis Shorts $5.00
Knit Shirt $5.00

Items must be picked up by 8:30 a.m. for same day service.  Other fees and charges may apply.  Minimum $5.00 charge

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