After you have made your long journey to Walt Disney World and have driven onto Disney property, you are overwhelmed by all that surrounds you. As you pass through the main entrance of the Magic Kingdom and work your way past the Transportation and Ticket Center (TTC), you turn into the driveway for Disney's Polynesian Village Resort. After pulling up to the valet you will be greeted with an Aloha.
As you approach the Great Ceremonial House (GCH) you feel like you are entering the Polynesian Cultural Center on the north shore of Oahu until you notice the famous Disney Monorail gliding overhead and making a stop just outside the second floor of the lobby. If checking into a Club Level room, let the valet know when you arrive. You will be checking in at the Hawaii Longhouse.
If you staying in a Standard Level room than you can have your car taken by Valet or park yourself. The parking lot is very close and even the farthest spot is not a long walk. If you are staying over in the Disney Vacation Club Deluxe Studios (Moorea, Pago Pago) or the Bora Bora Bungalows than there is another parking lot that is next to Pago Pago that will put you closer to your room.
If you are a Club Level (concierge) guests, tell the valet staff when you arrive at the entrance the you are staying Club Level and they will get your luggage and take it to the Hawaii longhouse to check in. All other guests will enter the lobby to check in at the front desk.
You have now entered the Great Ceremonial House (GCH). The Great Ceremonial House was redesigned in 2015 to be more open and a place to sit and relax. Also located in the Great Ceremonial House is the Front desk, concierge, Shopping at Boutiki and Moana Merchantile as well as one of my favorite places to eat, Kona Cafe. Next To Kona Cafe is Kona Island where you can get your morning coffee and pastry. Attached to the back side of the Great Ceremonial House is the Outrigger Assembly House that is where Captain Cook's (quick service food) Trader Sam's Grog Grotto (Bar and lounge), Tambu Lounge and 'Ohana are located. Just outside of the Outrigger Assembly House is the Pineapple Lanai (serving Dole Whips) and Trader Sam's Tiki Terrace.
Check in will be your first exposure to the Aloha Spirit and Polynesian Staff are known for being some of the best out of all the Walt Disney World resorts. I have even been told that you have to work your way up to work at the Polynesian Village. There are so many great rooms and views at the Polynesian that finding out where you will be staying can be a great surprise.
At the Polynesian you will check in to get your room and then head over to the Lobby Concierge to get your tickets and make any arrangments you might want. I realize it is now two lines to wait in but the idea is to speed up the check in process and you can head over to the Lobby Concierge at any time after checking in. The Lobby Concierge is for guests not staying in a Club Level (concierge). For those staying Club level there will be a concierge in your building. If you did online check in you will go to a different area at the front desk (just look for the sign)
On line check in was actually tested at the Polynesian in February of 2009 and was officially used in June of that year. You can check in online up to 10 days before and check in faster when you arrive. the service allows the guests to provide check-in information, register the names of everyone in their party, advise the hotel of their arrival times and request room preferences (limited and not guaranteed) and provide a credit card for room charges. You can check in online for club level also but there is no benefit to it. You will still check in over at Hawaii longhouse if you are a club level guest.
There will be a special location at the front desk for on line check in guests and your keys and welcome packets should be ready for you when you get there.
While you are checking in your kids and other family memebers can enjoy the seating areas in the lobby. There are USB connectors in the bases of the lamps to plug in your phone to charge. Just inside the front doors is a kids area. They play kids movies and have kids activities throughout the day.
After you check in you will be given your lei You can look at your map and head to your longhouse.
When you have settled in, you may want to head back to the Great Ceremonial House to take a look around at all the shops. We always find that a stroll around the Great Ceremonial House is a nice way to get reaccquainted with the Polynesian, or familiar with it if it is your first visit.
There are many seating areas to relax, read a book, enjoy a snack or just watch people and take in the atmosphere.